MyUniform by Stefans Help Spccer ball info

Soccer Master Disclaimer Page

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Please use a desktop or laptop computer to complete your MyUniform order.  Phones and tablets are sometimes not compatible with the MyUniform system.

Terms

With the Myuniform system, it is our goal to provide the best uniform ordering experience.  If you have any questions regarding our ordering process, please contact our customer service by email at csr@soccermaster.com or by phone at 1-800-926-9287 ext. 1013.

Club Soccer Orders

Our 3 busiest times of the year are as follows:

1. Fall Season (July 1st through September 30th).

2. Winter, Holiday and Indoor Season (November 1st through January 31st).

3. Spring Season (February 15th through April 1st).

During these peak times, the majority of customers are attempting to do their purchasing, so please order early or allow a 30 day turnaround time.

Processing Orders

Orders are not processed in the time frame they ordered but the time frame in which the club administrator gives to our MyUniform department.  Club administrators provide Soccer Master the date of the first game of their season (this does not include practice games or friendly games) and our department, beyond circumstances outside our control, will process and deliver items to our customers before the date given to us.

Partial Orders

It is our goal to ship your order complete and on time.  Occasionally, due to circumstances outside of our control, an out of stock situation may occur.  If this rare situation does come about, you will be notified, and in this instance, you may receive multiple shipments.

Uniform Sizing

It is highly recommended that all uniform kit items are tried on prior to placing an order.  Uniform kit items will be available for fitting at the requested time of the club (i.e. registration, tryouts, In-Store, etc.) Uniform sizing can vary from one style to the next. Please do not rely on previous uniform kits as a reference for sizing as the fit may have changed.  Due to circumstances outside of our control, vendor products will fit differently from item to item so please try on every item you are interested in purchasing.

Returns/Exchanges

We apologize in advance, but we will be unable to exchange or return any customized items.  If a different size is needed, please go on to the MyUniform site, create a new order, and it will be processed as quickly as possible.  All returns and exchanges are subject to a 15% service charge.  All printed or embroidered sales are final unless such merchandise is defective.

If you wish to exchange a product, you can request the exchange by telephone or email.  We however process exchanges as two separate transactions.  Upon acceptance of the returned product, we will credit your original form of payment.

Shipping

Shipping prices are set between the club and Soccer Master.  Once the price has been set, each order from the club that goes through MyUniform will pay a shipping cost as the product goes directly to the customer.  Due to these policies shipping is non-refundable.

Product Images

We have attempted to accurately depict the products offer on this site.  However, because the color you see is dependent on your computer monito, we cannot guarantee that the color you see will be accurate.  The products may also appear larger or smaller than their actual size depending on the monitor.  Some photographs of products may have been enlarged to show detail.

Payment

All orders must be paid in full before they are processed and delivered.  If for any reason payment via credit card online is not an option, please contact customer service before proceeding.

For any questions regarding our ordering process, please contact customer service.  We are here to help Monday through Friday, 9am-5pm CST.

Email: csr@soccermaster.com                Phone: 1-800-926-9287  Ext. 1013