Soccer Master Policies
- Order Processing Time
- Editing Your Order
- Defective Products
- Gift Cards
Order Processing Times Top
Team Order processing times on orders from soccermaster.com vary by season. We define our peak season as the period between June 15th through September 15th.
Orders placed before a listed deadline during peak season
Orders placed prior to a deadline are always held for bulk processing until the deadline has passed. Orders placed during our peak season are prioritized and shipped based on game dates and are typically delivered 1-2 weeks prior to a team's first game. All orders will be shipped using your selected shipping method during checkout—most often the club/manager/coach.
Orders placed after a listed deadline during peak season
Orders placed after a listed deadline are processed after the rest of the team/club has been completed, and then on a first-in/first-out basis. Soccer Master makes our best effort to get you on field for your first game, but orders placed after a deadline ARE NOT guaranteed to deliver prior to your first game. All orders will be shipped using your selected shipping method during checkout.
Orders placed before a listed deadline outside of peak season
Orders placed prior to a deadline are always held for bulk processing until the deadline has passed. Orders will begin processing the first business day following the deadline. Typical processing times are times are 2-3 weeks depending on customization. All orders will be shipped using your selected shipping method during checkout.
Orders placed after a listed deadline outside of peak season
Orders placed after a deadline and outside of our peak ordering season are processed individually. Order processing begins the next business day. Typical processing times are
2-3 weeks depending on customization. If an item is backordered from the vendor you will be contacted with substitution or cancelation options. All orders will be shipped using your selected shipping method during checkout.
Editing Your Order Top
We want to ensure that your order is fulfilled correctly. If you notice an error on your order you may have the option to correct it online. If the ordering deadline has not passed you will be able to edit or cancel your order through your order history once you have signed in to our site. If your deadline has passed you may still be able to edit your order online. If your order history does not show an option for edit or cancel, the best course of action is to reply to your confirmation email detailing the changes that need to be made. If your order has not gone into process yet, we will do our best to accommodate any changes needed. Once an order has entered the customization process we can no longer make any changes to that order.
Orders are shipped based on the shipping locations selected at checkout. Available options vary based on your club and when you order.
Orders marked “club delivery” will be shipped directly to your club or school. A club or School representative will distribute orders to the individual players.
Soccer Master Location Pickup
Orders with “Soccer Master Pickup” will be delivered to the Soccer Master location of your choice at no charge. Once the order has arrived at the desired location you will be notified by phone and/or email that your order is ready for pickup.
Orders shipped directly to your home are shipped via UPS or USPS at the sole discretion of Soccer Master. Transit times are typically 1-3 days to
Transit times are based on the delivery only and do not include order processing times.
Retail Location Purchases
You may return any new, unused and resalable product bought from a Soccer Master retail location (so long as it meets the criteria below) after any amount of time. Items returned within 30 days will be refunded in their original payment method, either cash or credited back to the purchasing credit card, while items returned after 30 days will be issued store credit.
Only items that are in "new, unused and resalable condition" will be accepted for returns. We strongly recommend trying on all footwear and apparel indoors. Items that are not in new condition are not returnable unless defective.
What IS NOT in new condition:
- Any footwear that has been worn outside of the house; any grass stains or markings on the bottom of the studs, evidence of field turf, or use on gym floors
- A jersey, shirt or anything else that smells unnatural
- Anything you accidentally spilled on
- Items that you received with a tag, that no longer have a tag
Online MyUniform Purchases
Items purchased online through MyUniform are non-returnable if they contain any customization that would not be found on a retail product. Customization includes:
- Any logo other than that of the manufacturer,. i.e. Club, League, Sponsor or School logos
- A player’s Name or number
Items that were not customized in any way will be treated as a retail purchase and may be returned at any Soccer Master retail location. Your order confirmation will be required as your receipt to receive a full refund.
All sale/clearance items are included in our return policy unless noted as final sale on your receipt. As long as the item is in "new, unused and resalable condition", it can be returned for a refund within 30 days or returned for store credit anytime after 30 days. Clearance items also follow the same defective guidelines as outlined below. All items purchased at “tent sale” events are final sale.
Defective Products Top
A defective product is defined as a product that is unfit for its intended purpose due to a manufacturing or design flaw. A defective product will show signs of being faulty within the first 60 days of use. For that reason we only accept defective returns within 60 days of your purchase.
All items we receive labeled as defective is put through rigorous tests to ensure the product does in fact have a factory defect. Products deemed defective can be returned to Soccer Master up to 60 days from purchase date for a 100% store credit.
Examples of NON-DEFECTS:
- Footwear: Normal wear & tear associated with age of product; minimal sole separation; excessive sole separation at toe area due to improper size (shoes purchased too big)
- Gloves: accelerated foam deterioration on a game glove getting excessive/inappropriate use
- Balls: balls that have been punctured
In the event that merchandise purchased on soccermaster.com becomes defective during normal wear, please bring the item in to any of our retail locations. The item will be reviewed for defects at the discretion of Soccer Master.
Gift Cards Top
Gift cards are redeemable for merchandise at soccermaster.com and any Soccer Master retail location. Upon redemption, any unused balance will be carried over for future purchases and will not be redeemed or exchanged for cash. When shopping online, if the order total is more than the gift card amount, the remaining balance must be paid for by credit card. Gift cards will not be replaced if lost or stolen without proper proof of purchase. Sales tax, where applicable, will be applied at the time of redemption. We reserve the right to refuse, cancel or hold for review gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.
Gift cards are available for purchase at Soccer Master Retail and at soccermaster.com. Purchasers will be notified via e-mail when the gift card has been issued from a soccermaster.com purchase.
Gift cards purchased in Retail Locations are now redeemable online at soccermaster.com. E-Gift Certificates purchased at soccermaster.com are valid at soccermaster.com as well as redeemable at retail locations.
The order total includes the price of product(s) and sales tax where applicable. For soccermaster.com purchases, if the order total is more than the gift card amount, the remaining balance must be paid for by credit card. Upon redemption, any unused balance shall be carried over for future soccermaster.com or Soccer Master Retail purchases.
Where do I find my gift card number?
Your card number is located on the back of your card at the bottom next to "Card #". The number listed next to "Pin #" is not needed.
View Your Balance
A gift card balance may be viewed with a valid gift card number on soccermaster.com. Check gift card balance.
Soccer Master gift cards may not be returned or cancelled after purchase. If you return product originally purchased with a gift card, any refund will be returned to the original gift card or issued on a new gift card if necessary. If you return product originally purchased with multiple gift cards, the total dollar value will be returned to the most-recent purchased gift card or issued on a new gift card if necessary.
Lost or Stolen Gift Cards
This gift card will not be replaced if lost or stolen without proper proof of purchase. Treat them like cash. In the event that a card purchase and number can be verified, the balance can be transferred to a new card and the original card will be cancelled.
We reserve the right to refuse, cancel or hold for review gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies
Sales tax will be applied to all orders shipped to a MO ,KS ,IL ,IA address.
Soccer Master is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Soccer Master Web site and governs data collection and usage. By using the soccermaster.com website, you consent to the data practices described in this statement.
Collection of your Personal Information
Soccer Master collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. soccermaster.com also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, and gender.
There is also information about your computer hardware and software that is automatically collected by soccermaster.com. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by soccermaster.com for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the soccermaster.com Web site.
soccermaster.com encourages you to review the privacy statements of Web sites you choose to link to from soccermaster.com so that you can understand how those Web sites collect, use and share your information. soccermaster.com is not responsible for the privacy statements or other content on Web sites outside of soccermaster.com and soccermaster.com family of Web sites.
Use of your Personal Information
soccermaster.com collects and uses your personal information to operate the soccermaster.com Web site and deliver the services you have requested. soccermaster.com also uses your personally identifiable information to inform you of other products or services available from soccermaster.com and its affiliates. soccermaster.com may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
soccermaster.com does not sell, rent or lease its customer lists to third parties. soccermaster.com may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, soccermaster.com may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to soccermaster.com, and they are required to maintain the confidentiality of your information.
tefansSoccer.com does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
soccermaster.com keeps track of the Web sites and pages our customers visit within soccermaster.com, in order to determine what soccermaster.com services are the most popular. This data is used to deliver customized content and advertising within soccermaster.com to customers whose behavior indicates that they are interested in a particular subject area.
soccermaster.com Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on soccermaster.com or the site; (b) protect and defend the rights or property of soccermaster.com; and, (c) act under exigent circumstances to protect the personal safety of users of soccermaster.com, or the public.
The soccermaster.com Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize soccermaster.com pages, or register with soccermaster.com site or services, a cookie helps soccermaster.com to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same soccermaster.com Web site, the information you previously provided can be retrieved, so you can easily use the soccermaster.com features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the soccermaster.com services or Web sites you visit.
Security of your Personal Information
soccermaster.com secures your personal information from unauthorized access, use or disclosure. soccermaster.com secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
soccermaster.com will occasionally update this Statement of Privacy to reflect company and customer feedback. soccermaster.com encourages you to periodically review this Statement to be informed of how soccermaster.com is protecting your information.
soccermaster.com welcomes your comments regarding this Statement of Privacy or any other policy. If you believe that soccermaster.com has not adhered to this Statement, please contact soccermaster.com at email@example.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.